Return Policy

At Ashir Jewellery Limited, we strive to ensure your satisfaction with every purchase. This Return Policy outlines the conditions under which you may return items purchased from our online store or our physical store in Aldershot, South England, United Kingdom. Please read this policy carefully before making a return.

1. Return Eligibility

We accept returns of items within 14 days of receipt of your order. To be eligible for a return, the item must meet the following conditions:

• Unused and in Original Condition: The item must be unworn, undamaged, and in the same condition as when you received it.

• Original Packaging: The item must be returned in its original packaging, including any boxes, bags, or protective materials provided.

• Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email or in-store receipt) is required to process your return.

Unfortunately, we cannot offer a refund or exchange for items returned after 14 days from receipt.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom Orders: Jewellery crafted to your specifications is non-returnable due to its personalized nature.

• Gift Items: Items marked or purchased as gifts are not eligible for return or refund.

• Repaired or Altered Items: Jewellery that has been repaired, cleaned, or altered by our technicians or a third party cannot be returned.

3. Refund Process

Once your return is received and inspected at our Aldershot location, we will notify you via email or phone regarding the approval or rejection of your refund. If approved:

• Your refund will be processed to your original method of payment (e.g., credit card, debit card, or other payment method used at purchase).

• Refunds will be issued within 7-14 business days, depending on your payment provider’s processing times.

If your refund does not appear in your account:

• Check your bank or credit card account for updates.

• Contact your credit card company or bank, as processing times may vary.

• If you still have not received your refund, please contact us via phone, email, or in-store for assistance.

4. Shipping for Returns

To return an item, follow these steps:

1. Contact Us: Within 14 days of receiving your order, contact us via phone, email, or our website to request a return.

2. Return Shipping: You are responsible for returning the item to our store at Ashir Jewellery Limited, Aldershot, South England, United Kingdom. We recommend using a trackable shipping service and purchasing insurance to cover the item’s value, as we are not liable for items lost or damaged during return shipping.

3. Inspection: Upon receipt, we will inspect the item to confirm it meets our return eligibility criteria.

Shipping costs for returns are non-refundable unless the item was received defective or incorrect due to our error.

5. Exchanges

In addition to our buy/exchange program for old or unwanted ornaments (as outlined in our services), we may offer exchanges for eligible items at our discretion. Please contact us to discuss exchange options, which are subject to availability and the same 14-day return period.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately within 14 days of receipt. We will arrange for a replacement or refund, and we may cover return shipping costs for such cases. Items must be returned in their original condition with proof of purchase.

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please reach out to us:

• In-Store: Visit us at our Aldershot, South England, United Kingdom location.

• Phone or Email: Use the contact details provided on our website.

• Online: Submit inquiries through our website’s contact form.

Thank you for choosing Ashir Jewellery Limited. We are committed to providing you with high-quality jewellery and exceptional service.