Help & FAQ
Welcome to the Help & FAQ section for Ashir Jewellery Limited. Below, we’ve answered common questions about our services, policies, and operations to assist you. If you need further help, please contact us via phone, email, or visit us at our store in Aldershot, South England, United Kingdom.
Where are you located?
We are located at 43 Union Street, Aldershot, GU11 1EP, South England, United Kingdom.
What are your opening hours?
Our store is open 7 days a week from 10:00 AM to 6:00 PM.
Do you take orders?
Yes, we accept orders for both in-stock and custom jewellery. We aim to deliver orders within four weeks, though some custom or specialty items may take longer. We will confirm the estimated delivery time when you place your order.
Do you post items?
Yes, we ship items to your provided address. All shipments are fully insured to ensure safe delivery.
Can I pay online or by bank transfer?
Yes, we accept payments via online transfer and other secure methods available through our online store or in-store. For large payments, we may require ID verification to ensure security and compliance.
What is your return policy?
Please refer to our detailed Return Policy section on our website for information on returns, refunds, and exchanges. In summary, we accept returns within 14 days of receipt for eligible, unused items in their original condition and packaging.
Do you buy or exchange jewellery?
Yes, we offer a buy and exchange program for your old or unwanted jewellery. To process these transactions, we require:
- An invoice or proof of purchase for the items you wish to sell or exchange.
- A valid ID card for verification purposes.
Do you offer a buy-back program?
Yes, we buy back jewellery originally sold by Ashir Jewellery Limited. The buy-back price depends on the nature and condition of the item at the time of sale. Please contact us or visit our store for an appraisal.
Do you provide repair and cleaning services?
Yes, we offer repair and cleaning services for most jewellery. Many repairs can be completed while you wait at our in-store workshop in Aldershot. However, items requiring specialized techniques, such as laser welding, may take up to one week. Contact us for details or to schedule a service.
How can I contact Ashir Jewellery?
You can reach us through the following methods:
- In-Store: Visit us at 43 Union Street, Aldershot, GU11 1EP.
- Phone or Email: Use the contact details provided on our website.
- Online: Submit inquiries via our website’s contact form.
Our dedicated team is available to assist you with any questions, orders, or services.
Thank you for choosing Ashir Jewellery Limited. We look forward to serving you!