Privacy Policy

At Ashir Jewellery Limited, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website, visit our store in Aldershot, South England, United Kingdom, or use our services. By engaging with us, you agree to the practices described in this policy. We will never sell or share your information without your explicit consent, and we take every measure to ensure your data is secure.

1. Information We Collect

We only collect information that you voluntarily provide through direct interactions with us. This may include:

Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details (e.g., credit card information) when you place orders, request custom jewellery, or contact us.
Order Details: Information related to your purchases, custom orders, repairs, or exchanges.
Communication Data: Information you provide when filling out forms, subscribing to our newsletter, responding to surveys, or contacting us via phone, email, or in-store.
Website Usage Data: Non-personally identifiable information collected via tools like Google Web Analytics, such as mouse clicks, scrolling activity, and browsing patterns. We do not collect personally identifiable information through these tools.

You may provide information in the following situations:

Placing orders through our online store, phone, email, or in-store.
Registering for an account or subscribing to our newsletter.
Requesting custom jewellery or repair services.
Participating in surveys, quizzes, or events.
Interacting with us via third-party applications or services.

2. How We Use Your Information

We use your information to provide and enhance our services, including:

Processing and fulfilling orders, including custom jewellery and repairs.
Communicating with you about your orders, inquiries, or requests.
Sending newsletters or promotional updates (if you’ve opted in).
Improving our website, products, and customer experience through analytics.
Complying with legal obligations or resolving disputes.

3. Information Sharing

We are the sole owners of the information collected through our website and services. We will not sell, rent, or share your personal information with third parties, except in the following cases:

Service Providers: We may share information with trusted third parties (e.g., payment processors or shipping companies) solely to fulfill your requests, such as processing payments or delivering orders. These parties are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information if required by law, such as in response to a court order or to protect our rights, property, or safety.

4. Third-Party Analytics

Our website uses Google Web Analytics to track user interactions, such as mouse movements, clicks, and scrolling. This data helps us improve our website but does not include personally identifiable information. Google may track your browsing habits across other websites that do not use their services. For more details, refer to Google’s Privacy Policy.

5. Security Measures

We prioritize the security of your information:

Online Security: Sensitive data, such as payment details, is encrypted and transmitted securely using industry-standard protocols. You can verify this by checking for a lock icon in your browser or “https” in our website’s URL.
Offline Security: Access to personally identifiable information is restricted to employees who need it for specific tasks (e.g., billing or customer service). Our servers and computers are maintained in a secure environment.

While we take every precaution, no online transmission is completely secure. We encourage you to protect your personal information by using strong passwords and avoiding sharing sensitive details over unsecured networks.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your information, subject to legal or contractual obligations.
Opt out of newsletters or promotional communications by clicking “unsubscribe” in emails or contacting us.
Restrict or object to certain uses of your data, where applicable.

To exercise these rights, contact us via phone, email, or in-store. We will respond promptly in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR).

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience, such as remembering your preferences or cart items. You can manage cookie settings through your browser, but disabling cookies may limit some website functionality. For details on cookies used by Google Web Analytics, refer to Google’s documentation.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we discover that a minor has provided information without parental consent, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the revised policy will take effect immediately. We encourage you to review this page regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

In-Store: Visit us at our Aldershot, South England, United Kingdom location.
Phone or Email: Use the contact details provided on our website.
Online: Submit inquiries through our website’s contact form.

Thank you for trusting Ashir Jewellery Limited with your personal information. We are dedicated to protecting your privacy and providing a secure shopping experience.